Battery Warranty Management for ElectricVehicles: How your Company can improve its Battery Warranty Management

Electric Vehicles(EVs) are the type of vehicles that are powered partially or entirely through electricity. The traditional internal combustion engine vehicles often rely on diesel and petrol whereas electric vehicles have electric motors and rechargeable batteries. There are mainly three types of electric vehicles: Battery electric vehicles, Plug-in hybrid electric vehicles, and Hybrid electric vehicles. Now let us focus on the warranty management system for electric vehicles and how to improve it.

Battery Aging and Degradation

The two main reasons that depict that the battery life is getting affected are its age and degradation rate. Aging is caused by chemical reactions inside the cells which function from time to time. You cannot slow down this process, as it is meant to happen over time. Degradation on the other hand is caused due to external factors such as charging rate, temperature vibrations, and discharging rate. You can slow down this process to some extent by changing and reevaluating these external factors.

Remaining Useful Life(RUL)

It is quite difficult to calculate the remaining useful life of the electric vehicle battery. The reason behind this is that there are a lot of factors that influence the life and performance of the battery like the cyclic life, temperature, recharge voltage, and depth of discharge(DOD). Despite all these factors, it is feasible to measure the remaining battery life through a good analytical platform. Through this analytical platform, the OEMs can capture, process, and monitor the battery operating conditions for a longer period.

Pack Misuse

Some dealers, customers, and manufacturers misuse the portal and give birth to fake warranty claims. Through the warranty management system, one can manage the overcharging and undercharging of the batteries and extend their lifespan. It also allows them to offer routine maintenance based on the raw data that they have captured through the portal.

Control Pack Configuration

The popularity of electric vehicles is increasing considerably. Along with them comes the increasing demand for battery repair and replacement services. Due to the constant monitoring of these services, it is easier to avail of monetization benefits. It is also convenient to get 24+ months of extended warranty if the battery life is up to the mark.

Web Based System

A web-based warranty management system is software built to protect customers, dealers, distributors, and manufacturers from fake warranty claims. The system should be comprehensive, facilitate real-time monitoring, be futuristic, and analytical, provide care guidelines, minimize the claim process, be transparent, and be open to receiving feedback. Digi Warr is the best warranty management software that is easy to navigate, gives accurate statistics, protects against fake claims, and facilitates easy communication between dealers, distributors, customers, and manufacturers.

Now, let us focus on how one can improve its battery warranty management system in general. There are a few strategies that you can implement for the same. They are:

1. Clarity in Warranty Terms:- The warranty terms should be as transparent as possible and must state all the issues that are both covered and not covered in clear and concise terms. There should be no fraud or misleading information regarding warranty claims.
2. Easy Claim Process:- The claim process should be as simple and easy to understand as possible. As every customer cannot be present in physical form for filling the claim form, there should be a facility for online form filling with easy steps and navigation.
3. Timely Communication:- The customers must be given timely updates about their claim status through SMS and email. This helps to build customer loyalty and increase the brand awareness of the company.
4. Tracking System:- There should be an accurate tracking system for managing the warranty claims from time to time so that the company is effectively able to identify the recurring issues and patterns.
5. Timely Maintenance:- It is essential for customers to offer timely maintenance services to its clients so that the lifespan of the batteries can be increased significantly for a longer period of time and they can avoid any possible warranty claim issues.
6. Customer Care:- A dedicated team must be there to assist its customers regarding the issues arising during the warranty claim filing process. 
7. Quality Assurance:- The warranty claims can be minimized through regular checking and analyzing of battery quality and ensuring that it goes through several mandatory tests before allotment to the customers.  

Conclusion

Electric vehicles are the new trend in the market and their warranty management is becoming crucial. A warranty management system for an electric vehicle facilitates the assessment of the long life of the vehicle’s battery and focuses on its remaining life. It emphasizes battery aging and degradation while taking into consideration that OEMs, customers, dealers, and distributors do not give rise to various fake claims and ill practices.