In the traditional warranty management system, the warranty claims had to be managed manually which resulted in many fake claims and deceitful practices. Hence the need for having a digital warranty management software came into existence. The automated warranty management system helps the OEM’s(Original Equipment Manufacturers, manufacturers, and traders) in streamlining the business operations. The software is helpful not only to the OEMs but also to every dealer, distributor, customer, and manufacturer. The manufacturers are able to communicate effectively with the fellow dealers, distributors, and consumers and keep a check on their inventory, repairs, replacement, and maintenance. Customers on the other hand are relieved that their personal information is now safe with the company and there is no breach of data. Now that we have a basic overview about the online warranty management system, let us take a look at its benefits and importance for all the business experts.
Real-Time Warranty Tracking:- The OEM’s can now gather information about warranty claims such as types of claims, their root causes, and resolution types. Through this real-time warranty tracking, they can address recurring issues and perform data-driven decisions that will improve the product quality.
Customer Satisfaction:- Every business organization understands that the customer is the king and their issues are our issues. The traditional warranty management system was not well-equipped to resolve the customer claim and complaints in an effective manner. The customers were also constantly worried about their personal information not being secured. The modern warranty solution effectively solves this problem and converts the customers into a loyal brand.
Cost Reduction:- Whenever the warranty claims are raised there is a considerable cost incurred in the repair, maintenance, and replacement of the claimed product. When the automation is used in such a system, there is a huge reduction in the cost of such repairs. The manufacturers also get the idea by following the latest trends and relevant information regarding the warranty claim incurring costs.
Data Analysis:- The warranty management system is helpful in capturing the data and providing insights about the trends, performance, and resolution time to the original equipment manufacturers. They can also track and gain valuable insights from the warranty claims by the customers. The data analysis helps the manufacturers in analyzing the areas of improvement and help them in taking valuable decisions.
Fraud Reduction:- The traditional warranty system was not very effective in handling the fake claims and keeping in check the fraudulent activities like showing the wrong documents and submitting fake receipts can lead to birth of fake claims. Now due to the online warranty management system, it is easier to detect and prevent fraud claims.
Mobile Responsiveness:- As there was a traditional warranty management system before, the manufacturers, dealers, distributors had difficulty in getting in touch with each other. Now they can access our Digi Warr, revolutionary warranty management software anytime from anywhere through the mobile application and web portal. Our apps are easy to use and navigate and offer in-depth knowledge about each and every product.
Multiple Claim Handling:- Our warranty management system is capable of handling multiple claims at a single time and ensures a smooth handling process. It also supports various platforms like CRM, ERP, etc. Therefore it facilitates smooth integration capabilities.
It is clear from the above discussion that the traditional warranty method lacked a lot of things when compared to automated warranty management systems. The digital warranty solution is much safer, more secure, easily navigable, and easy to use. It also provides protection against fake claims and offers data-driven decision making. Connect with us to know more about Digi Warr, our revolutionary digital warranty management software.
